This notice covers waughagency.insure. It is written to be read rather than to be comprehensive, and it describes what actually happens.
What we collect
If you complete a form on this site, we receive what you typed into it: your name, company, work email, and optionally a phone number, employee count, renewal month and message. We also record the page the form was submitted from, the date and time, and the IP address the submission came from. That is the whole of it.
We also use Google Analytics to count visits and see which pages are actually read. It sets a cookie in your browser and reports traffic to us in aggregate — pages viewed, device type, approximate region. It does not tell us who you are, and we do not use it to build a profile of you.
We do not run advertising trackers or third-party marketing pixels on this site, and we do not sell or share what we collect for anyone else's advertising.
Why we hold it
To reply to you, and to keep a record of the enquiry. If you become a client, the same details form the start of your file. If you do not, we keep the enquiry so that we know we have spoken before.
Who sees it
Our own staff. Form submissions are routed to us through an automation service and stored on this website's server. We do not sell contact details, and we do not share them with carriers or third parties for their own marketing.
Where you become a client, information is shared with insurance carriers and administrators as necessary to quote, place and administer your coverage — which is the purpose you gave it to us for.
Email from us
We send business-to-business email to people at employers we believe would benefit from what we do, using business contact details. Every message identifies us, gives our postal address, and carries a working unsubscribe link. Unsubscribing is honoured promptly and permanently — you do not need to reply, explain, or ask twice. If a message reached you that should not have, telling us is the fastest way to stop it.
How long we keep it
Enquiries that do not become clients are kept for three years and then deleted. Client records are kept for as long as the relationship lasts and for the period afterwards that insurance and tax record-keeping rules require.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email info@waughagency.insure and we will deal with it. Residents of states with their own privacy statutes have specific rights under those laws, and we honour them for everyone rather than checking where you live first.
Health information
Nothing on this website asks for health information, and you should not send any through it. Where we handle protected health information in the course of administering a client's plan, it is governed by HIPAA and by our business associate agreements, not by this notice.
Contact
Waugh Agency
22 Bateson Drive, Andover, MA 01810
(800) 779-4090 · info@waughagency.insure
Last updated September 2026.